Privacy Policy

Introduction

Welcome to SpectraSuit.

The SpectraSuit platform is operated and managed by UBQ Solutions ("Company", "we", "us"). This Privacy Policy explains how we collect, use, and protect information relating to platform users and visitors of the digital showrooms created through it.

By using the platform, you acknowledge that you have read, understood, and agreed to this policy.

Data We Collect

We may collect the following types of data:

a. Account Data

• Name.
• Email address.
• Phone number or WhatsApp number.
• Company or store information.
• Login credentials (encrypted or hashed).

b. Product & Store Data

• Product images.
• Product descriptions and prices.
• Store and showroom settings.

c. Usage Data

• Usage logs.
• Number of sessions and operations performed.
• Performance data and technical errors.
• Device, browser, and IP address information.

d. Order & Customer Data

• Orders created through the subscriber's showrooms.
• Contact details entered by customers when placing orders.

e. Payment Data

SpectraSuit and UBQ Solutions do not store payment card details or bank account information. Payments are processed by third-party payment service providers in accordance with their own policies and terms.

How We Use Your Data

We may use data for the following purposes:

• Operating the platform and delivering services.
• Managing subscriptions and accounts.
• Issuing invoices and processing payments.
• Providing technical support.
• Improving performance and developing services.
• Protecting the platform from unlawful or fraudulent use.
• Complying with legal and regulatory obligations.

Images & Virtual Try-On

Photos uploaded by showroom visitors are used solely to perform the virtual try-on experience.

We do not intend to collect or store biometric data for the purpose of identifying individuals. Images are used temporarily, only to the extent necessary to deliver the service.

Product images and content uploaded by the subscriber are retained for the duration of the subscription, or until the subscriber deletes them or requests account removal.

Cookies

The platform may use cookies and similar technologies to improve the user experience, save settings, and analyse performance. Users can control these cookies through their browser settings.

Sharing Data with Third Parties

Some data may be shared with trusted service providers to the extent necessary to operate the platform, such as:

• Electronic payment service providers.
• Cloud hosting providers.
• Notification and messaging service providers.
• Analytics and security service providers.

Personal data is not sold or rented to any third party.

Subscriber Responsibility for Customer Data

The subscriber is responsible for data collected from their customers or showroom visitors, including compliance with applicable local privacy and data protection laws and obtaining any required consents from their customers.

UBQ Solutions bears no responsibility for any unlawful use of data by the subscriber or their affiliates.

Data Retention

Data is retained for as long as the account is active, or as long as necessary to provide services or comply with legal and accounting obligations.

Some data may be deleted, anonymised, or retained in limited form after account closure in accordance with legal or operational requirements.

User Rights

Subject to applicable law, users may:

• Request access to their data.
• Request correction of inaccurate data.
• Request deletion of data where legally possible.
• Object to certain types of processing.

Security

We apply reasonable technical and administrative security measures to protect data from unauthorised access, loss, alteration, or disclosure.

However, absolute security cannot be guaranteed for any electronic system or means of data transmission over the internet.

External Services & Links

The platform may contain links to or integrations with external services. UBQ Solutions is not responsible for the privacy practices or content of those services, and users are advised to review their policies independently.

Policy Updates

We may amend or update this policy at any time. The updated version will be published on the platform with a revised "last updated" date.

Continued use of the platform after updates are published constitutes acceptance of the revised policy.

Limitation of Liability

To the extent permitted by law, UBQ Solutions and SpectraSuit are not liable for any indirect, incidental, or consequential damages arising from misuse of the platform or use of third-party services or systems.

The company also bears no responsibility for any data or content uploaded or published by users, customers, or showroom visitors.

Contact Us

For any questions regarding privacy or data processing, you can reach us via the contact section or the support system available within the platform.